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Dedicated Services FAQ: Features, Capabilities and Requirements
Availability and Pricing
General Product Information

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Features, Capabilities
and Requirements
What is included with Southwestern Bell Internet Services's Dedicated Access service?
What else do I need to connect to the Internet using your Dedicated Access service?
What hardware is required for Dedicated Access to the Internet?
What software is required for Dedicated Access to the Internet?
Can Southwestern Bell Internet Services assist with my Internet hardware and software requirements?
What domain names are available with Southwestern Bell Internet Services's Dedicated Access service?
Since Southwestern Bell Internet Services is using Netscape software for its network servers, do I have to use Netscape Navigator software?
Availability and
Pricing
Where is Southwestern Bell Internet Services Dedicated Access service available?
How much does Southwestern Bell Internet Services Dedicated Access cost?
Is there a usage component associated with Dedicated Access service?
Does Southwestern Bell Internet Services offer term discounts for Dedicated Access service?
General Product
Information
Is Southwestern Bell Internet Services Dedicated Access for businesses or consumers?
Does Southwestern Bell Internet Services offer Web hosting and development services?
Where can I find out more about your Dedicated Access service?


What is included with Southwestern Bell Internet Services's Dedicated Access service?
Our basic service includes the following features:

  • Full, unrestricted Internet access
  • Internet domain name registration
  • Primary and Secondary Domain Name Service (DNS)
  • Back-up e-mail spooling
  • Network News feed
Our optional services include: online customer profile traffic reports, and our Internet Access Pack which includes the network equipment required for your Internet connection.

What else do I need to connect to the Internet using your Dedicated Access service?
Southwestern Bell Internet Services can help coordinate everything you need for dedicated access to the Internet including:
  • Southwestern Bell data transport -- ISDN, Frame Relay, DS1, DS3 or ATM.
  • Hardware including routers, CSU/DSUs and Internet servers (including Internet applications)
  • Software including firewall, browser and encryption

What hardware is required for Dedicated Access to the Internet?
Please refer to our list of required hardware.

What software is required for Dedicated Access to the Internet?
Please refer to our list of required software.

Can Southwestern Bell Internet Services assist with my Internet hardware and software requirements?
Yes, through our network integration partner and through strategic marketing relationships with Netscape Communications, Sun Microsystems, Cisco Systems and Ascend Communications. In addition to providing the required hardware and software, our integration partner can assist you with a wide range of internetworking equipment and installation, consulting, and network management and security services.

What domain names are available with Southwestern Bell Internet Services's Dedicated Access service?
We will register the domain name of the customer's choice with InterNIC (provided it is available). Any associated registration fees are the responsibility of the customer.

Since Southwestern Bell Internet Services is using Netscape software for its network servers, do I have to use Netscape Navigator software?
No, Dedicated Access customers can use the Web browser of their choice.

Availability and Pricing

Where is Southwestern Bell Internet Services Dedicated Access service available?
Please check our availability map.

How much does Southwestern Bell Internet Services Dedicated Access cost?
Pricing for Dedicated Access varies by the type and speed of transport selected. Please call our Sales Department at 1-888-792-0999 or send an e-mail to sales@sbis.sbc.com for more information and current pricing.

We are also offering a complete package solution, the Internet Access Pack, including Internet access, Frame Relay or DS1 transport, network connection equipment, and comprehensive installation and configuration services. For more information, please see our Internet Access Pack.

Is there a usage component associated with Dedicated Access service?
Most of the Dedicated Access options are not usage-based. However, we offer Burstable DS1 and DS3 services to meet your varying bandwidth needs.

Does Southwestern Bell Internet Services offer term discounts for Dedicated Access service?
To find out more call us at 1-888-792-0999, or e-mail us at sales@sbis.sbc.com.

General Product Information

Is Southwestern Bell Internet Services Dedicated Access for businesses or consumers?
Dedicated Access is viewed primarily as a medium- to large-size business customer access option. Our dial-up and ISDN access are primarily for small businesses and consumers.

Does Southwestern Bell Internet Services offer Web hosting and development services?
Web Hosting and development services are available. Go to our Web Hosting pages for more pricing and ordering information.

Where can I find out more about your Dedicated Access service?
Please call us at 1-888-792-0999, or e-mail us at sales@sbis.sbc.com


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