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Service and Support

Southwestern Bell has been equipping businesses with innovative communications technology for over 100 years. Throughout its rich history, Southwestern Bell has been committed to providing customers with world-class service and support.

Southwestern Bell Internet Services is building upon this tradition by working around-the-clock to make sure your Internet connection is always working.

Customer Care - Basic and Enhanced DSL Internet Access

Both Basic Internet Access and Enhanced DSL Internet Access are supported by Southwestern Bell Internet Services' TechCenter. Hours of live support for DSL Internet questions are 24 hours a day, 7 days a week. Online support is available by e-mailing questions to support@swbell.net. For live support, you can call 1-877-722-3755.

Service Reliability

We purposely overbuilt our network, so your traffic always gets through with no speed bumps to slow it down. We track and trend all routers and GSP circuits via network management tools and add additional capacity well before it's needed. Although this may not be the cheapest way for us to do business, it ensures you get what you've paid for by avoiding the latency issues inherent in overdriving a network.

We're committed to providing network availability even under circumstances beyond our control:

  • We've equipped our NetCenter with battery backup and generators to supply power to all systems in the event of a power failure.
  • We also have a data center and NetCenter in San Francisco, California that provides full redundancy and is capable of seamlessly maintaining our customers' service, should the need arise.

For More Information

See if Southwestern Bell's FasTrak Digital Subscriber Line (DSL) Internet Access service is available in your area.

For more information, or to order the product, go to http://www.sbc.com/dsl/.

For complete pricing information, please call us at 1-888-792-3751.

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