How to Contact Us
- Home Products and Services – For information about our Dial-up Internet Access products, please see our latest promotion, or call: Yahoo! Dial at 1-866-722-9246.
- SBC DSL Internet Access – If you would like to order DSL Internet,
please call 1-888-792-3751.
- Dedicated Access for Business – For more information on dedicated,
high-speed Internet access for business, visit our Dedicated
Resource Center, send an e-mail to sales@sbis.sbc.com,
or call us at 1-888-792-0999.
- Technical Support — There are two easy ways to contact our
tech support staff:
- You can either use our online tech support form to submit questions to our tech support staff.
- Or, if you haven't found answers to your questions online, you can
call our toll-free tech support phone numbers:
For DSL support, call 1-877-SBC-DSL5 (1-877-722-3755)
For Dial support, call 1-866-SBC-DIAL (1-866-722-3425)
- Software – To download the latest version of our customized Netscape browser and dialer software, please go to Get Software.
- Jobs – For information about employment with SBC Internet
Services, please check our job listings.
- Junk E-mail/Spam – Southwestern Bell Internet Services (SBIS)
has a strict policy against unsolicited commercial e-mail (also called "spam").
We aggressively investigate all complaints about SBIS customers who are
violating this policy. If you have any questions or reports about SBIS customers,
please direct them to abuse@swbell.net.
- Copyright Infringement – The following Agent is designated
to receive notification of claimed Copyright Infringement for the following
Internet Services Operations:
SBC Internet Services
Nevada Bell Internet Services (www.nvbell.net)
Pacific Bell Internet Services (www.pacbell.net)
Southwestern Bell Internet Services SBIS (www.swbell.net)
Contact information for the Designated Agent
- If you'd like to write to us via snail mail, our correspondence address
is:
Southwestern Bell Internet Services
Attn: Dedicated Billing
1701 Alma Drive
Plano, TX 75075 - Feedback – Click here to send us feedback about our web site or services.
Southwestern Bell Internet Servicesis committed to providing excellent customer service. If you ever have a service or billing problem, please call us at the numbers listed below. Our customer care representatives will be happy to work with you to solve your problem. If our customer care representative cannot resolve your problem or if you are unsatisfied for any reason, you may ask for a supervisor. If the problem still is not resolved to your satisfaction, you may directly contact Customer Relations at:
SBC Internet Services Customer Relations
1701 Alma Drive
Plano, Texas 75075
214-495-2511
For SBC Dial Support please contact the SBC Dial Support Center at 1-866-SBC-Dial (866-722-3425)
For SBC DSL Support please contact the SBC DSL Support Center at 1-877-SBC-DSL5 (877-722-3755)
OR email us at support@sbcglobal.net
